After earning a glowing reputation as a home Wi-Fi expert, HKT Smart Living is proud to present King of Speed, King of Coverage, 2in1 Smart Home & Wi-Fi Coverage Mastery, King of multi-functional advanced home offerings as part of a powerful and wonderfully-convenient one-stop home network solution. Our experts offer the highly comprehensive service – from onsite installation, configuration and technical support through to free maintenance^. The result is a hassle-free customer experience.

HKT Smart Living One-stop Home Wi-Fi Service

Mission possible: in search of expert Wi-Fi advice.

HKT Smart Living One-stop Home Wi-Fi Service<sup>▴</sup>

You deserve lag-free Wi-Fi access!

HKT Smart Living One-stop Home Wi-Fi Service<sup>▴</sup>

Enjoy 4 Great Benefits of our Home Wi-Fi Service!

We help you choose the most suitable Wi-Fi router for your home

Our professional Home Wi-Fi consultants help you choose the most comprehensive solution to suit the size of your household as well as the layout and everyday family Wi-Fi connectivity habits.

Onsite installation and configuration plus free maintenance^

Our skilled technicians help you install and configure a Wi-Fi router, which will be repaired or replaced the router in same level without additional charge if problems occur in the commitment period.

24/7 technical support hotline

Experts staffing our 24/7 technical support hotline service are able to diagnose and improve Wi-Fi problems remotely at any time.

Choice of Wi-Fi upgrade plans+

Our Home Wi-Fi service includes a variety of solutions (such as "King of Coverage" and "King of Speed") and the solutions offer a variety of router models for upgrade plans which you can choose from to meet any special performance aspects you might come to require.

Suitable for small-to-medium-sized units

Saleable Area less than 600 sq.ft.

  • Suits customers demanding speedy and stable Internet connectivity
  • MU-MIMO and other latest Wi-Fi technology solve network congestion problems
Suitable for large-sized units or units with more rooms

Saleable Area of 600 sq.ft. or above

  • Mesh Wi-Fi System Technology improves Wi-Fi coverage
  • Upgrade plans available. Up to five same model routers configured
Suitable for multi-interval/floor units or customers with special home networking needs
  • Customized one-stop solution for your household and internet habits
  • Optional split bandwidth and optimization functionality
  • Comprehensive service from inspection and design through to installation
  • Seamless integration of home automation solutions
  • Suitable for all customers, regardless of broadband service provider
  • After-sales service includes onsite maintenance visit and technical support~

Welcome Offers

NEVIGATOR customers newly subscribing to a designated Home Wi-Fi Service can enjoy one of the following welcome offers*


Terms and Conditions

"King of Speed" and "King of Coverage" are solutions from Home Networking Wireless Service ("Home Wi-Fi Service"), which is an extra service of NETVIGATOR's broadband service.

^ Home Networking Wireless Service Maintenance Service does not cover damage or loss caused by misuse, abuse, neglect or unauthorized repair or modification.

+ Existing Home Networking Wireless Service customers are required to adhere to certain conditions and could be charged an additional monthly fee when upgrading to other router models.

~ HKT shall provide a free maintenance service for "King of Multifunctional Advanced Home Wi-Fi Solution" (including the replacement of selected faulty equipment) with up to 3 onsite visits for inspection, maintenance and technical support in the 1st year of the warranty period. Upon the expiry of the warranty period, customers may be able to obtain extended warranty on the services from HKT at extra fees. Only applicable to the services and equipment which have been used in a fit and proper manner, have not been damaged as a result of misuse, negligence, abnormal power supply, fire, water, typhoon and/or other natural disasters, and have not been subject to any unauthorized alteration, modification or repair. For services or equipment outside the scope of the warranty, inspection and maintenance services may be provided at extra charge.

* These Welcome Offers are only applicable to designated NETVIGATOR consumer customers at designated estates who have newly subscribed to designated Home Networking Wireless Service with not less than 24-month commitment period, and must not have any Home Networking Wireless Service provided by Hong Kong Telecommunications (HKT) Limited ("HKT"), running at their service installation address within three months prior to the date of service application. These Welcome Offers cannot be used in conjunction with the other Welcome Offers.

The service fee waiver only applies to designated months during the commitment period of the designated Home Wi-Fi Service.

HKT will send a redemption notification/ redemption code of the gift to the customer's registered mobile number approximately 4-6 weeks after completion of designated service installation. Customers are required to redeem the gift during the period specified in the SMS. The gift is available while stocks last. HKT accepts no liability for the quality of or any other matters relating to the gift, and shall not be liable in any way for any direct or indirect loss or damage or expense arising from or in connection with the gift. HKT reserves the right to vary or cancel the gift and/or amend or alter these terms and conditions without prior notice. In case of any dispute, HKT reserve the right of final decision. If you have any enquiries, please contact the relevant product supplier.

# Customers must activate The Club account in order to receive Clubpoints. The relevant Clubpoints will be credited to the customer’s valid The Club account around 2 to 4 weeks after the completion of the NETVIGATOR broadband service installation. The validity and the use of the Clubpoints are subject to relevant terms and conditions. For details, please refer to The Club’s website http://www.theclub.com.hk/eng/home/index.jsp.

< This Now E 4K 2020/21 Premier League and LaLiga 3-month pass ("Pass") is provided by PCCW Media Limited. Only selected Premier League and La Liga matches will be streamed in 4K. All matches are subject to cancellation and/or suspension by the rights holders and/or event organizers. Dates and times of all matches and sporting events may be subject to change from time to time so please refer to official announcements by the rights holders and event organizers for the latest information. Please note that PCCW Media Limited cannot guarantee the continued availability of the channels, programs and services on the Now E service for the entire duration of your Now E subscription; and it shall not be liable for any unavailability or delay in the broadcast, of any matches and/or programming. The channel line-up and programming on the Now E service; and hours of broadcast of any program or channel are subject to change from time to time. The stability and quality of video streaming; and users’ ability to use all features of the Now E app, the Now E service and content depends on and are affected by the condition of devices, internet bandwidth and connections, internet connection speed, technical feasibility, device compatibility and various factors. Please refer to www.nowe.com for the latest requirements for supported devices. Each registered account can support concurrent streaming on 2 devices. Users must use a TV or computer monitor with 4K display resolution, and also with mobile data network or LAN/Wi-Fi network that meets the minimum bandwidth requirements (25 Mbps) to enjoy an optimal viewing experience. For details of 4K video streaming device and system requirements, please refer to https://www.nowe.com/tnc/plll. By using the Pass, you agree to be bound by the Now E Terms and Conditions, Now E 2020/21 Premier League and LaLiga Matches Terms of Use and Now E Things to Know (available for viewing at https://www.nowe.com/tnc/service, https://www.nowe.com/tnc/plll and https://www.nowe.com/help/thingstoknow ).

% This Now E Entertainment Combo 3-month Pass is provided by PCCW Media Limited. By using this pass, you agree to be bound by the Now E Terms and Conditions and Now E Things to Know (available for viewing at https://www.nowe.com/tnc/service and https://www.nowe.com/help/thingstoknow).

@ The Now Player Junior Service - STEM Learning Pack (App Version) is provided by PCCW Media Limited and the use of such service is subject to the Now Player Junior Terms and Conditions (available at https://store.now.com/en-us/nowplayerJunior/tnc.html). This gift does not include any STEM educational toy.

Home Wi-Fi performance depends on factors such as size of apartment, layout of premises, nature of construction materials and extraneous factors, as well as area of coverage specified by the customer.

We may revise these Terms & Conditions without notice. Revised terms will take effect when they are posted.

NETVIGATOR broadband service and HKT Smart Living Home Networking Wireless Service are provided by Hong Kong Telecommunications (HKT) Limited and available only in designated residential areas, subject to Terms & Conditions.

Photos are for reference only. Products are subject to actual products.

In the event of discrepancy between the English and Chinese versions of these Terms & Conditions, the English version shall prevail.
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