After earning a glowing reputation as a home Wi-Fi expert, HKT Smart Living is proud to present King of Speed, King of Coverage, 2in1 Smart Home & Wi-Fi Coverage Mastery, King of multi-functional advanced home offerings as part of a powerful and wonderfully-convenient one-stop home network solution. Our experts offer the highly comprehensive service – from onsite installation, configuration and technical support through to free maintenance^. The result is a hassle-free customer experience.

HKT Smart Living One-stop Home Wi-Fi Service

Mission possible: in search of expert Wi-Fi advice.

HKT Smart Living One-stop Home Wi-Fi Service<sup>▴</sup>

You deserve lag-free Wi-Fi access!

HKT Smart Living One-stop Home Wi-Fi Service<sup>▴</sup>

Enjoy 4 Great Benefits of our Home Wi-Fi Service!

We help you choose the most suitable Wi-Fi router for your home

Our professional Home Wi-Fi consultants help you choose the most comprehensive solution to suit the size of your household as well as the layout and everyday family Wi-Fi connectivity habits.

Onsite installation and configuration plus free maintenance^

Our skilled technicians help you install and configure a Wi-Fi router, which will be repaired or replaced the router in same level without additional charge if problems occur in the commitment period.

24/7 technical support hotline

Experts staffing our 24/7 technical support hotline service are able to diagnose and improve Wi-Fi problems remotely at any time.

Choice of Wi-Fi upgrade plans+

Our Home Wi-Fi service includes a variety of solutions (such as "King of Coverage" and "King of Speed") and the solutions offer a variety of router models for upgrade plans which you can choose from to meet any special performance aspects you might come to require.

Suitable for small-to-medium-sized units

Saleable Area less than 600 sq.ft.

  • Suits customers demanding speedy and stable Internet connectivity
  • MU-MIMO and other latest Wi-Fi technology solve network congestion problems
Suitable for large-sized units or units with more rooms

Saleable Area of 600 sq.ft. or above

  • Mesh Wi-Fi System Technology improves Wi-Fi coverage
  • Upgrade plans available. Up to five same model routers configured
Suitable for large-sized units or units with more rooms

Saleable Area of 600 sq.ft. or above
With Smart Hub + Mesh Wi-Fi 2in1 Service

  • The Mesh Wi-Fi System Technology and Smart Home management in one
  • Automation and Management of smart home ecosystem through the SmartThings app
Suitable for multi-interval/floor units or customers with special home networking needs
  • Customized one-stop solution for your household and internet habits
  • Optional split bandwidth and optimization functionality
  • Comprehensive service from inspection and design through to installation
  • Seamless integration of home automation solutions
  • Suitable for all customers, regardless of broadband service provider
  • After-sales service includes onsite maintenance visit and technical support~
Special offer for existing NETVIGATOR customers*

Existing NETVIGATOR customers newly subscribing to a designated Home Wi-Fi Service plan and having the service successfully installed can enjoy 6 months’ service for free.

More NETVIGATOR Broadband Service Details
Terms and Conditions

"King of Speed", "King of Coverage" and "2in1 Smart Home & Wi-Fi Coverage Mastery" are solutions from Home Networking Wireless Service ("Home Wi-Fi Service"), which is a value-added service of NETVIGATOR’s core broadband service.

^ Home Networking Wireless Service Maintenance Service does not cover damage or loss caused by misuse, abuse, neglect or unauthorized repair or modification.

+ Existing Home Networking Wireless Service customers are required to adhere to certain conditions and could be charged an additional monthly fee when upgrading to other router models.

~ HKT shall provide a free maintenance service for "King of Multifunctional Advanced Home Wi-Fi Solution" (including the replacement of selected faulty equipment) with up to 3 onsite visits for inspection, maintenance and technical support in the 1st year of the warranty period. Upon the expiry of the warranty period, customers may be able to obtain extended warranty on the services from HKT at extra fees. Only applicable to the services and equipment which have been used in a fit and proper manner, have not been damaged as a result of misuse, negligence, abnormal power supply, fire, water, typhoon and/or other natural disasters, and have not been subject to any unauthorized alteration, modification or repair. For services or equipment outside the scope of the warranty, inspection and maintenance services may be provided at extra charge.

* The existing NETVIGATOR customers offer is a limited-availability offer applicable only to designated buildings and existing NETVIGATOR broadband service consumer customers who have not subscribed to Home Networking Wireless Service (who have not had any Home Networking Wireless Service provided by us running at their service installation address within three months before the date of application). Customers are required to agree to a minimum 24-month commitment period when subscribing to Home Networking Wireless service, subject to Terms & Conditions. Please contact shop staff for details.

Home Wi-Fi performance depends on factors such as size of apartment, layout of premises, nature of construction materials and extraneous factors, as well as area of coverage specified by the customer.

We may revise these Terms & Conditions without notice. Revised terms will take effect when they are posted.

NETVIGATOR broadband service and HKT Smart Living Home Networking Wireless Service are provided by Hong Kong Telecommunications (HKT) Limited and available only in designated residential areas, subject to Terms & Conditions.

Visuals for reference only.

In the event of discrepancy between the English and Chinese versions of these Terms & Conditions, the English version shall prevail.
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